COVID-19 Actions
Our Commitment To You
The Elms Hotel and Spa is committed to caring for our guests, colleagues and community, as your safety and wellbeing is always our top priority. Never has that commitment been clearer than it is now and that is why we are making several changes to employ stringent cleaning and safety practices for your peace of mind.
Per Clay County Guidelines, anyone who is not fully vaccinated should continue to take precautions such as wearing a well-fitted mask and social distance when you can.
In response to the dynamic COVID-19 situation, we would like to share actions The Elms is taking in caring for our guests and colleagues:
- Global Biorisk Advisory Council® (GBAC) STAR™ certified LEARN MORE
- Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces and areas such as lobbies, guestrooms, restaurants, meeting and event spaces, recreational areas, public restrooms, fitness centers, locker rooms, elevator buttons, all employee areas, and more
- Implementation of enhanced food safety and hygiene protocols for restaurants, room service, and group meetings and events
- Prominently placed hand sanitizer stations throughout hotel public and employee areas and entrances
- HVAC UV air purifier and coil sterilizer installed in all public space units to ensure sanitization and air quality
- Protective masks and other equipment worn by hotel colleagues
- Social distancing guidance in public areas across hotel properties
- Evolving new policies in consideration of guidance and information shared by various health organizations such as the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), local authorities, and other leading organizations and experts
Hyatt has proudly announced the Global Care & Cleanliness Commitment, which focuses on the safety and well-being of colleagues and guests in a COVID-19 world and beyond. The commitment includes plans for hotel-level health and sanitization accreditation and hygiene specialists, as well as a working group of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about the steps Hyatt is taking to further enhance our existing rigorous protocols.
We continue to closely monitor the COVID-19 situation, remain vigilant, and follow recommended precautionary measures, protocols and guidelines from the Clay County Health Department on the Coronavirus front (https://www.clayhealth.com/) in an effort to ensure our guests, colleagues and community remain in a safe and healthy environment. We will make operational changes and consider additional precautionary measures, as necessary.
Sincerely,
John Mormino, General Manager
Spa
Hours
Sunday-Thursday 9 AM-7 PM
Friday and Saturday 9 AM-9 PM
What we ask of you as our guest:
- All guests are required to wear a mask during their spa day. We ask that you kindly bring a mask or face covering with you.
- Guest will not be required to wear a mask when they are in prone position, or while receiving facials, and vichy shower treatments. Salon services (hair, nails, makeup) will require a mask during their service.
- If you are experiencing cold or flu-like symptoms on the day and time of your treatment, you will need to reschedule your appointment, and your cancellation fee will be waived.
- If you arrive for your spa/salon service with flu-like symptoms, we will reschedule your appointment for a later date, and your cancellation fee will be waived.
- Share special sanitation or hygiene requests prior to arriving at the spa.
Grotto
Hours
Sunday-Thursday 9 AM-7 PM
Friday and Saturday 9 AM-9 PM
What we ask of you as our guests:
- Two hours of Relaxation Space/Grotto access will be granted per person with a confirmed spa treatment. This time may be used directly following your spa treatment. If you have a spa treatment schedule on our closing hour, you may utilize the relaxation space two hours prior to your treatment.
- Follow proper social distancing protocol while utilizing grotto services
What you can expect to see:
- Elms associates wearing personal protective equipment
Ghost Tour
Tour Time-9 PM (approx. 45 min-1 hour) Additional tours will be added based on demand.
$20.00 per person
Sign up at front desk upon check-in. Limited availability due to social distancing.
- Per Clay County Guidelines, anyone who is not fully vaccinated should continue to take precautions such as wearing a well-fitted mask and social distance when you can.
Outdoor Pool & Hot Tub
Outdoor Pool Closed for the Season
Hot Tub Hours:
6 AM-12 AM (11 PM Quiet Time)
What we ask of you as our guest:
- Follow proper social distance protocols while around pool deck and in hot tub.
What you can expect to see:
- Pool loungers, chairs and tables will be separated to promote social distancing and sanitized after use.
Indoor Pool & Hot Tub
Hours:
6 AM-12 AM
What we ask of you as our guest:
- Per Clay County Guidelines, anyone who is not fully vaccinated should continue to take precautions such as wearing a well-fitted mask and social distance when you can.
What you can expect to see:
- Pool loungers, chairs and tables will be separated to promote social distancing and sanitized after use.
Fitness Center
Hours
Open 24 hours
What we ask of you as our guest:
- Cardio equipment max usage time 45 minutes.
- Guests are encouraged to disinfect equipment prior to use and after each use.
What you can expect to see:
- Some cardio equipment will be marked as "unavailable" to promote social distancing.
- All equipment will routinely be sanitized throughout the day.
Cafe
Hours
Open 5 AM Daily
What we ask of you as our guest:
- Per Clay County Guidelines, anyone who is not fully vaccinated should continue to take precautions such as wearing a well-fitted mask and social distance when you can.
What you can expect to see:
- Grab and go prepackaged items
- Made to order coffee and espresso will be available
- Barista wearing personal protective equipment
.jpg){kind=link}
Three Owls Restaurant
Hours
Breakfast: 7 AM-11 AM
Lunch: 11 AM-2 PM
Dinner: 5 PM-9 PM
What we ask of you as our guest:
- Reservations are recommended
- Per Clay County Guidelines, anyone who is not fully vaccinated should continue to take precautions such as wearing a well-fitted mask and social distance when you can.
What you can expect to see:
- Menus - QR Codes for touchless menu access upon request
- Tabletop shared condiments will be cleaned and replaced between each seating
- Seating plan adjusted to observes social distancing protocols
- Elms associates wearing personal protective equipment
Three Owls Bar
Hours
7 AM-10 PM
What we ask of you as our guest:
- Per Clay County Guidelines, anyone who is not fully vaccinated should continue to take precautions such as wearing a well-fitted mask and social distance when you can.
What you can expect to see:
- Seating adjusted to ensure proper social distancing
- Menus - QR Codes for touchless menu access upon request
- Servers and bartenders wearing personal protective equipment
Tavern
Hours
Thursday & Sunday: 4 PM - 10 PM
Friday & Saturday: 4 PM - 1 AM
What we ask of you as our guest:
- Per Clay County Guidelines, anyone who is not fully vaccinated should continue to take precautions such as wearing a well-fitted mask and social distance when you can.
What you can expect to see:
- Adjusted seating to ensure proper social distancing
- Menus - QR Codes for touchless menu access upon request
- Servers and bartenders wearing personal protective equipment
Looking for options on Sunday-Thursday, visit https://visitexcelsior.com/drinkeries/ for a list of options located here in Excelsior Springs.
Gardens and Grounds
16 acres of Beautifully Landscaped Resort Gardens and Grounds for you to enjoy and embrace while here at the hotel.
Take a history tour in Excelsior Springs by visiting some of our most prominent mineral water well sites, appreciate our turn-of-the-century building architecture or enjoy nature along our river parkway.
Click here for walking tour https://visitexcelsior.com/wp-content/uploads/2020/02/HistoricBuildingTour.pdf
In-Room Dining
Hours
Breakfast: 7AM-11AM
Lunch: 11AM-2PM
Dinner: 5PM-9PM
Click Here for In-Room Dining Menus from the Three Owls Restaurant
What we ask of you as our guest:
- Dial 5522 to place order
- Once finished, place all items outside you door and call for pick-up.
What you can expect to see:
- Elms associate will knock on your door and leave in-room dining covered on a tray allowing you to then take tray into your room.
- Elms associates wearing personal protective equipment.
Royal Floor
Royal Floor services will be suspended until further notice.
Things to Do
Excelsior Springs offers a variety of shopping districts, history, eating establishments and cultural opportunities. Check out all there is to do while here in Excelsior Springs https://visitexcelsior.com/
Please feel free to stop by the front desk for any questions, directions or recommendations.